Live Guarantee

GeneralExotics.com is committed to provided healthy pets for your long-term enjoyment. We stand behind every animal with the following guarantees.

Signature Required - We require signature on all of our orders. This is the best way to guarantee that you will be home and the package will be delivered. You may waive the signature required request but this will void all guarantees. We recommend instead that you pick up your package if you cannot be home to sign for it.

Live Guarantee

If an animal arrives DOA, General Exotics will ship a FREE replacement at no additional cost to you.

Conditions - Your Commitment

#1 PICTURE - Provide Proof

You must take a picture of the deceased animal for confirmation purposes and our shipping box label MUST be included in the pictures. The best way to do this is lay the deceased animal belly up on top of the shipping label (the box your order came in). If you don't have a camera, do not expect us to honor our guarantee. Please keep the animal until your FREE replacement has been approved.

#2 Notify Us by Email

You must notify us by email immediately upon opening the box. Our guarantee is only valid if you report any problems with the delivery and/or animal(s) within the guarantee period.

#3 Be Home for Delivery

We do not guarantee animals that are not signed for on the first delivery attempt. Someone must be there for the delivery. If you would like the shipment to be left at a shipper facility for you to pick up after school or work, please let us know in the comments section of your order. We will let you know which shipper we will be using for your order and you will need to provide the shipping facility where you would like to pick up your package.

#4 Provide a Good Shipping Address

You must provide us with an accurate and valid address. Failure to include important details of your address will void the guarantee.

Note: Our terms are clear and defined in order to provide a fair and equitable transaction for both you and GeneralExotics.com - If you are fair and understanding of us, we will show the same respect to you. We want your future business and greatly value your satisfaction and praise. 

Things We Do Not Guarantee

Just for your information, here are a few things we do not guarantee at any time.

#1 We do not guarantee that your animal will look exactly like the picture provided on the website. Live animals are diverse and unique. Some have subtle changes during different seasons.

#2 We do not guarantee that animals will be free of parasites or other unseen internal and external issues.

#3 We do not guarantee that your animal is the exact size representated on the website. Sizes are ballpark. If you require a very specific size, please let us know in the order comments and we will do our best.

#4 We do not guarantee the sexing, except for snakes. We do our very best to sex your order. We want highly satisfied customers but sometimes sexing can be difficult.

 

We hope our experience and expertise will help you decide that General Exotics is the best place to place that risk. Check out our shipping methods to learn more.

Your order is a legally binding contract. By placing your order you acknowledge that you have read, fully understand, and agree to our terms of sale. We are not responsible for customers that ignore these terms of sale.

As always, if you have any questions about any part of this guarantee, please contact us.