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Health Guarantee

live-delivery-guarantee.pngWe ship quality animals and adhere to premium shipping practices. We believe that healthy animals shipped properly will always arrive in good condition. We stand behind this with a no-risk guarantee.

If we ship it, we guarantee your animal will arrive alive or we'll ship another one for free. We'll even pay for the additional shipping fees in this case. If we feel it is not safe to ship the animal due to weather or delivery times, we will contact you to make other arrangements. 
We also provide an extended health guarantee on some animals. See below for details.
DOA Issues: In the rare instances where an animal arrives dead (DOA), please contact us by email immediately to let us know. We'll look into the issue to determine if there was something that might have caused this. Then we will proceed with shipping a replacement.
We will only process a refund if the animal is no longer in stock. Do not throw away the deceased animal or the packaging. We may request photo evidence of the deceased.
Terms and Conditions
  • You must be home and sign for the package on the first delivery attempt.
  • You must provide a valid shipping address, including apartment numbers.
  • All claims must be emailed to us on the delivery date.
NEW Extended Health Guarantee
In addition to our comprehensive live arrival guarantee, we also offer an extended health guarantee on some species. If you feel you have done everything right but the animal is not healthy, we will replace it during the extended health guarantee. However, you will be responsible for the additional shipping fees of $35.00 related to this extended guarantee.
Captive Born Snakes - 30 day health guarantee
Captive Born Tortoises - 60 day health guarantee
Captive Born Lizards - 14 day health guarantee
All animals not in one of these categories is guaranteed live arrival only.

A Note on Feeding Issues: We make sure all animals are actively feeding before they are shipped. In the rare instances where customers experience feeding issues, we do not guarantee that your animal will eat. Feeding is beyond our control and is often times attributed to poor husbandry. There are numerous resources on the Internet related to feeding almost any captive species, including some here on this website. You may also contact us for help. If the animal does not eat for some time, you may want to take it to a veterinarian for advice.

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